Privacy Policy

1. Information We Collect

Personal Information

When you use our services, we may collect the following personal information:

• Name and contact information (phone number, email address, mailing address)
• Vehicle information (make, model, year, license plate, VIN)
• Location data when you request emergency services
• Payment information for billing purposes
• Insurance information when applicable

Automatically Collected Information

We may automatically collect certain information when you visit our website:

• IP address and browser information
• Pages visited and time spent on our website
• Referring website information
• Device information (mobile device type, operating system)

2. How We Use Your Information

We use the collected information for the following purposes:

• Service Delivery: To provide towing and roadside assistance services
• Communication: To contact you regarding service requests and updates
• Billing: To process payments and send invoices
• Safety: To ensure proper service delivery and driver safety
• Legal Compliance: To comply with applicable laws and regulations
• Service Improvement: To analyze and improve our services
• Marketing: To send promotional materials (with your consent)

3. Information Sharing

We may share your information with:

Service Providers

• Insurance companies for claim processing
• Auto repair shops and service centers
• Payment processing companies
• Emergency services when required by law

Legal Requirements

We may disclose information when required by law, court order, or government request, or to protect our rights and safety.

Business Transfers

In the event of a merger, acquisition, or sale of assets, customer information may be transferred as part of the business transaction.

4. Data Protection

We implement appropriate security measures to protect your information:

• Secure transmission of sensitive data using SSL encryption
• Limited access to personal information on a need-to-know basis
• Regular security training for employees
• Secure storage of physical and electronic records
• Regular security audits and updates

5. Your Rights

You have the following rights regarding your personal information:

• Access: Request a copy of the personal information we hold about you
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal information (subject to legal requirements)
• Opt-out: Unsubscribe from marketing communications
• Portability: Request transfer of your data to another service provider

6. Cookies and Tracking

Our website uses cookies and similar technologies to:

• Remember your preferences and settings
• Analyze website traffic and usage patterns
• Provide personalized content and advertisements
• Improve website functionality and user experience

You can control cookie settings through your browser preferences. Disabling cookies may limit some website functionality.

7. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies before providing any personal information.

8. Data Retention

We retain personal information for as long as necessary to:

• Provide ongoing services
• Comply with legal and regulatory requirements
• Resolve disputes and enforce agreements
• Maintain business records

Typically, service records are retained for 7 years, while marketing data may be retained until you opt out.

9. Children's Privacy

Our services are not directed to individuals under 16 years of age. We do not knowingly collect personal information from children. If we become aware that we have collected information from a child, we will take steps to delete such information.

10. Changes to This Policy

We may update this privacy policy from time to time. Changes will be posted on this page with an updated "Last Updated" date. We encourage you to review this policy periodically.

11. Contact Information

If you have questions about this privacy policy or want to exercise your rights, please contact us:

12. Consent

By using our services or website, you consent to the collection, use, and disclosure of your information as described in this privacy policy. If you do not agree with this policy, please do not use our services.